Last updated: 15 September 2026
We want every BodySync Pakistan order to arrive correctly and in good condition. Because personal-care products are hygiene-sensitive, eligibility depends on the product’s condition and the reason for the request.
Contact us within 7 days of delivery. Eligible items must be unused, unopened, sealed, undamaged and in their original packaging, with proof of purchase. After approval, the item must be returned using the instructions we provide. Return delivery costs for a change of mind are the customer’s responsibility.
Email us within 48 hours of delivery with your order number and clear photographs of the product, packaging and delivery label. Keep all packaging until the claim is resolved. If the claim is approved, we will arrange an appropriate replacement, store credit or refund and will cover reasonable return delivery costs where a return is required.
Email [email protected] with your order number, item name, reason for the request and supporting photographs where relevant. Do not send an item back until you receive return instructions.
Returned items are inspected after receipt. Approved refunds are issued to the original payment method where possible. If cash on delivery was used, we may request suitable refund details through a secure process. Please allow 7–10 working days after approval for processing; banks and payment providers may require additional time.
Original delivery charges are refundable only where the full order was faulty, damaged or supplied incorrectly. Additional courier charges may apply where delivery fails because the address or contact information supplied at checkout was incorrect or no recipient was available.
Ask to cancel as soon as possible. If processing or dispatch has not started, we will try to cancel the order. Once dispatched, the return rules above apply.
This policy does not limit rights available to you under applicable law in Pakistan.
Email [email protected]. Location: Pakistan.
